billcue FAQ
Q1. Who owns the data/information that you enter?
A. All of your personal and financial information remains your property. billcue is merely holding the data on your behalf.
Q2. How is my information secured?
A. billcue has security in place to protect your personal or confidential information over the Internet. billcue utilizes Secure Socket Layer (SSL) Technology which creates a private conversation that only your computer and the systems can understand. This operates any time you supply or access personal or confidential information. This SSL technology encodes information as it is being sent over the Internet between your computer and ours, helping to ensure that the transmitted information remains confidential
Q3. Will my information / data ever be provided to another party?
A. billcue will keep all of your information and data confidential. The data/ information will not be made available or distributed to any other party.
Q4. What happens if I do not make a payment?
A. You may use the system and obtain all the benefits provided your monthly subscription is paid for. In the event that payment is not made your ability to send send and create new invoices will be suspended.
Q5. Can I have all or some of my records deleted?
A. Yes. You can delete invoices, recurring invoices, expense records, clients and quotes. any of your data can be deleted permanently by you at any time, and closing your account will also delete all of it permanently.
Q6. Do I need to buy any software to utilise billcue?
A. As billcue is a web based application you do not need to purchase, download or install any software.
Q7. Do I have to pay for any upgrades?
A. No. All upgrades are provided free of charge.
Q8. Does billcue collect money from my customers?
A. No. billcue does not collect payment of any of your invoices or statements. In fact, there is never any contact between billcue and your customers.
Q9. Is there a limit to the number of customers I can manage in my account?
A. No. You can have an unlimited number of customers.
Q10. Can I put my own business logo on quotes, invoices and statements?
A. Yes.
Q11. How do my customers receive their quotes, invoices and statements?
A.your customers are emailed a notice advising them that there is an invoice ready for them to view. They automatically get their own login area to view all their invoices, pay them securely online and view/print statements. They can also download a pdf of their invoice.
Q12. How do I pay for my subscription?
A. You can pay by credit card, direct deposit or by mailing a cheque.
